Unable to sign in after new SupportAssist installed

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

Same issue with brand a new Alienware m18 R2 (ie: warranty current) and the new SupportAssist program. Of course, out of hours and can't utilise "Get Help Now" feature ... and of course, can't log in to SupportAssist to request support. So ... around we go.

According to Dell chat: "the issue is with the support assist server which will be resolved in the next update"

UPDATE: it appears this issue has been resolved and it now automatically signs in upon opening SupportAssist.

Forum Users,

Can  you all attempt the login again?  If it fails then, try again in next 24 hours and share us the results.

Forum Users,

Please uninstall the latest version and install the available version from Dell located here.

This 'worked' for me, though essentially it just went back to previous version. The newer version, which was rather cartoonish & only cosmetic changes, does the same things as the old version. I prefer the prior version so will have to monitor it more closely when it runs and not have it install stuff I don't want it to. Make sure you uncheck "automatically install updates".

This is still happening for me - the SupportAssist app give me "We ran into a problem.  Something went wrong and we couldn't load your contact information.   Would you like to try again?  No, I want to cancel or Yes, let's try again".

I found this thread, uninstalled the SupportAssist and reinstalled from the link Jesse provided above.  Looks like it reinstalled the same version and it's still giving me the signin errors.  Not sure how important this is, but it's a little frustrating.  :)

Control panel says the installed version is 4.0.2.59780

Thanks!