Error Logging into SupportAssist App - SOLVED

Problem solved with not being able to log into SupportAssist on pc:  Go to your Dell Account online (website) and log in.  Then under Account Settings on left, click on Profile Settings, next click on Edit Profile under Profile in center of page.  If you have 2-step verification set up you will need to add code sent to you via email or phone.  After logging in you will need to add your name and that's it.  Once this is done, go back to support assist and login.  It worked for me.   Hope this helps!