CDRom/DVDRom will not work on Dell AIO

The only drivers for optical drives (CD/DVD) is the default built in Windows/Microsoft drivers.  Been this way for a long time.  

I'm on Windows 11 and my driver, works OK, is the 200kb version.

Just to double check, do you have both data and power cables connected? At the drive and the data cable at the motherboard.

If its all connected correctly, try a CMOS reset.  Sometimes new hardware is not recognized or recognized properly and resetting the CMOS fixes the problem.

CMOS reset. Disconnect power supply.  Open back and locate the CR2032 coin cell battery on the main board.  Remove the battery for at least 5 minutes.  Reinstall the battery, reassemble, connect power and power on, see if this corrects it.

Thanks, I shall try that. I contacted Dell about it in Support Assist, they said it was a CD-ROM fault, and not a PC fault and because my system did not ship with a CD-ROM, it was not covered by my premium warranty. I emailed ASUS (CD-ROM Manufacture) and explained, they wrote back stating the drive I have is a "plug&play" device, therefore doesn't need 3rd party drivers, I contacted Dell again and sent a copy of ASUS email, they replied, "Try using Support Assist OS recovery" to restore Windows 11 to default. Do you think this will work, or is it a waste of time?

The "reinstall" is usually not needed.   Its a last option.  

Start with the CMOS reset. 

Are you using a shortcut to access the optical drive? Are you sure it's set to look for the right drive letter? In other words, is the optical drive some drive letter other than E: ?

Read this Dell KB article...

Before having to open the AIO up to remove the motherboard battery, check in BIOS setup to see if the optical drive is enabled.  Reboot and tap F2 to open BIOS Setup (Table 2).  Don't change anything else, but if you have to enable the optical drive, be sure to save the change when exiting setup. See if it works now.

I went into the BIOS Setup, under SATA Controller it showed 2 types, 1 was sata and the other was nvp or something like that.

Under Drives, it showed my SSD and my HDD drives.

There was nothing at all in relation to my DVD-ROM Drive whatsoever.

It's very strange, I put a blank DVD-R in but nothing happens, if I try to "open" the DVD drive it states "it is not accessible, the parameter is incorrect.

Yet if I put a prerecorded DVD in, like a film or something, it will play that no problem. It doesn't make any sense. ‍

Hey bro, you're right. I loaded CyberLink and put a few files in it to burn, it did exactly that.

I couldn't believe it. Thanks bro, I owe you a few pints. ‍

@vangellis200   - Glad Cyberlink did the job for you.

And I'm ready to collect whenever you're buying...

I am deadly serious, mate. You saved me from doing a system reset that I wasn't looking forward to.