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Issue with monitor order
I have purchased Dell computers for over 20 years. The last few years have been more and more disappointing. At first it was an issue with buying more than one monitor with a PC. The additional monitors would be cancelled without notice. Now you can't even buy one monitor with a PC. The reason you add the monitor to the PC order is the PC warranty extends to the monitor. 3 year PC warranty = 3 year Monitor warranty! I have had 2 separate orders "Fail Processing" now and the sales rep in chat cant do anything to help. He wants me to call a number---be put on hold for 2 hours---get frustrated --- and give up.
Frustrated!
Dr. Devin Gregoire
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1 Rookie
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2 Posts
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May 6th, 2024 19:43
The number the agent gave me in chat hung up on me once and the next three times I tried to get to a live agent it said that department was closed! 2:00pm CST is 12:00pm PDT (California) or 3:00pm EST (Florida) so there is no reason for it to be closed. It disconnects after it says to call back the next business day.
The number they gave me for Sales is 866 492 6721
888 518 3355