Delivery Times

Hi

I am just wondering if anyone is having exactly the same problem I am having.  I purchased an Aurora r7 high specced gaming rig, and was promised it would be delivered before 20th December due to issues in the sales side.  Anyways apart from that, I ordered on the 26th November, to arrive for tomorrow.  I got told by one senior customer services rep, that the rig had been dispatched and was somewhere in the UK.  Only to be told yesterday, that it was not assembled, there are no parts, had a laugh at me and told me to cancel if I wanted.  I was denied in making a complaint over the phone, denied speaking to a manager, and told there is nothing they can do.  How can Dell? or Alienware for that fact get to a point where they sell all these PCs and then there are no parts to make them.  I already have an email from Dell accepting the liability but I am interested to know how widespread this is.

It is very frustrating to say the least especially with no ETA's on delays or any other issues.  I now have some new accessories which are sitting there useless without the computer.  I can not check to see if they work as I need the new rig.