Start a Conversation

Unsolved

This post is more than 5 years old

T

1124

December 17th, 2017 13:00

AW 15 r2 GTX965m Error 43

I have tried to get past this error code (43) which is showing against my graphics card in device manager.

Even the driver listed on the dell site comes back with the error code 43, always used DDU and full clean install.

I contacted Nvidia who advised to install their Hotfix driver version 387.98, because Alienware laptops with GM204 GPUs are not included in this driver release. Support for these products will be added in the next driver.

https://us.download.nvidia.com/Windows/387.92/387.92-win10-win8-win7-desktop-release-notes.pdf 

 For all of the drivers that I have attempted to install I booted into Safe Mode and ran DDU to uninstall the graphic drivers and then install the new driver still in Safe Mode.

Now with the hotfix whilst in safe mode it does not show the error code 43 but when restarting the my laptop the screen is black and I have to boot back into Safe Mode. As the card does not show the error code in safe mode I suspect that it does not have any issues.

Error is shown below and please note that I have stock driver installed from the Dell website.
  

  

Hoping for assistance in resolving this issue for me

OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-L892C83
System Manufacturer Alienware
System Model Alienware 15 R2
System Type x64-based PC
System SKU 0708
Processor Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz, 2301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Alienware 1.3.12, 28/07/2017
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.15"
User Name DESKTOP-L892C83\Gary
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 3.54 GB
Total Virtual Memory 9.12 GB
Available Virtual Memory 4.07 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes






































Name NVIDIA GeForce GTX 965M
PNP Device ID PCI\VEN_10DE&DEV_13D9&SUBSYS_07081028&REV_A1\4&83B722D&0&0008
Adapter Type Not Available, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 965M
Adapter RAM Not Available
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll
Driver Version 10.18.13.5940
INF File oem5.inf (Section109 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xDC000000-0xDCFFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
Memory Address 0xC0000000-0xC1FFFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (10.18.13.5940, 10.71 MB (11,229,752 bytes), 17/12/2017 21:05)

Name Intel(R) HD Graphics 530
PNP Device ID PCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 530
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd12umd64.dll
Driver Version 22.20.16.4771
INF File oem16.inf (iSKLD_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xDB000000-0xDBFFFFFF
Memory Address 0x70000000-0x7FFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967293
Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_453d2af85bf95078\igdkmd64.sys (22.20.16.4771, 12.25 MB (12,842,984 bytes), 08/09/2017 00:24)

































December 22nd, 2017 04:00

Can I ask if you have an AW 15 r2 with GTX965m graphics cards can you confirm what working Nvidia driver you have installed, thanks in advance

No Events found!

Top