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Alienware News
I'm spec'ing out a new laptop, and have a Samsung 850 EVO drive I'd want to add (likely replace the mechanical drive). However, a tech support rep just informed me that there is a compatibility issue with Alienware laptops running specific Samsung SSDs. I just can't recall if she said the compatibility issue was with the Samsung EVO or

Hello   I'm desperate for help to fix my Windows blue screen Bad Pool Caller error. It's been happening randomly ever since I took the (very expensive!) laptop out of the box.   I read another post and did a dump file thing but now I don't know what to do.   Can anyone help?
Alienware News
Hi, my alienware M17x R5 GPU fan has suddenly stopped working , I have opened and cleaned the fan, updated the bios and video card but still not booting up when temperature is high. I have ran a diagnostics on the fan itself and test are good ( fan spins when tested, fan passed test, but results say 0 rpm for min , max ?). I downloaded HMINFO64 to
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I have a brand new Area-51. Since that day I got it has a status of "Failed" for CPU Pump. Doesn't seem to impact the temperature at all, and the computer runs mostly fine (an occasional BSOD). My sense is that it's a software issue rather than a hardware issue. Any thoughts on how to fix it? Also, occasionally my system won't boot at all. I
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I really need to know if anyone has installed a Samsung 960 Evo or Pro in an AW17 R4 or AW15 R3. If so is it recognized by Samsung Magician as a retail "Samsung" drive? Mine is not. Also, if I try to install the Samsung NVME driver, it fails, saying there is no NVME device. My AW17 identifies it as a "aSsmnu gSS D69 0VE O05G0 B (00.00 GB)" which