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Alienware 15r2 Not Charging
Hi I have been given an Alienware 15r2 i5 I am having an issue where the battery will not charge it says plugged in - not charging and it`s stuck at 1% so the laptop will not power up unless it`s plugged in, I have read that updating the bios may help but as the battery is stuck at 1% it won`t let me do it, I have also gone thru the Dell support and it says the battery health is good one thing that has occurred to me is that the charger I have been given is a 130W (UK) could this be the issue?
Any help would be greatly appreciated.
Thanks
Dan
dan.e75
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December 26th, 2017 10:00
Hi It has a 980 card
Thanks
Dan
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Alienware-Eimy
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December 26th, 2017 10:00
Hi dan.e75,
What video card model do you have?
Also, you can try a power drain: Alienware: Power Drain - YouTube
Alienware-Eimy
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December 26th, 2017 14:00
Ok, let me know what happens after the power drain.
dan.e75
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December 27th, 2017 02:00
Hi I’ve done the battery drain but still says plugged in not charging, The Dell support test said the battery health is good I’m guessing it’s the 130w charger I was given.
Regards
Dan
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Alienware-Eimy
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December 27th, 2017 12:00
If the system is still in warranty, send me a private message with the service tag so I can assist you.
dan.e75
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December 28th, 2017 12:00
Hi,
I have resolved the charging issue by purchasing the 180w power supply.
Thanks for your help.
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